Under any circumstances Shared Account minimum contract is one (1) year. Any cancellation request for this account is not eligible upon activation or effective date based on the invoice whichever come first. Cancellation for upcoming contract renewal can be requested in advance and must be made at least seven (7) days before the upcoming due date or invoice date whichever come first.
Dedicated Server Account
Under any circumstances Dedicated Server Account minimum contract is one (1) month. Any cancellation request for this account is not eligible upon activation or effective date based on the invoice whichever come first.
In case for either 3 months, 6 months or 12 months contract basis, any cancellation request for this account is eligible upon activation or effective date based on the invoice whichever come first. However, minimum subscription of 2 months, 4 months and 6 months cooling period will be applied respectively. Cancellation for this case will be treated based on SHAHIR SOLUTIONS judgement and discretion provided that the customer make a request during 2nd month, 4th month or 6th month respectively and before seven (7) days before preceding month. Refund amount is subjected to SHAHIR SOLUTIONS judgement and discretion whereby maximum refund is granted will be up to 50% One Month Price based on Contract Value.
Example: Customer subscribe 3 months Dedicated Server Basic at contract price MYR 1,620.00. Customer would like to cancel for 3rd month of contract. One Month Price is MYR 540.00 therefore MYR 270.00 will be refunded to customer.
Cancellation for upcoming contract renewal can be requested in advance and must be made at least seven (7) days before the upcoming due date or invoice date whichever come first.
Managed Services Account and Others
Under any circumstances Managed Services Account or Others minimum contract is one (1) month. Any cancellation request for this account is not eligible upon activation or effective date based on the invoice whichever come first. Cancellation for upcoming contract renewal can be requested in advance and must be made at least seven (7) days before the upcoming due date or invoice date whichever come first.